20:20 Customer Experience: Financial Services Nordics 2017

Topics

• How is customer behaviour changing?
• Overcoming the challenges to achieving superb customer experience
• Using analytics to drive customer experience transformation
• Uncovering fresh insights from your data
• Lessons from customer journey mapping
• Delivering an effortless customer experience
• Harnessing the potential of an omnichannel strategy
• Optimising customer experiences: personalisation is possible

Who should Attend

Senior C-level professionals from the financial services industry.