Topics
- Top patient experience performer and increase your reimbursements
- Strategies to increase HCAHPS scores
- Achieving all business strategy objectives while creating a culture of patient-centered care
- Gaining a profitable competitive advantage
- Maximize the tangible progress toward creating a competitive advantage
- Execute a high impact multi- year patient experience strategy
- Understanding of what drives defensive medicine
- Avoiding patient readmission to reduce unnecessary costs
- Managing the voice of the patient
- Utilizing educational materials to prevent patient readmission
- Measuring the impact of patient experience
- Best communication practices
- Using patient care metrics data to catalyze change
Who should Attend
Officers , Coordinators , Director, Advocates of::
- Patient experience
- Nursing
- Quality/safety
- Patient satisfaction
- HR/Organization Development
