Description
Contact centres are increasingly important business functions within organisations, as they operate both as a key point of contact for the company s customers and as a tool for driving sales. By enhancing customer service levels through first contact resolution, self-service and integrating multiple customer contacts, contact centres can transition from cost centres to profit centres.
This conference will bring together contact centres experts from different industries. During these two HIGHLY INTERACTIVE days you will be able to share insights and experiences, be part of 4 interactive sessions and examine best contact centres strategies.
