The 4th Annual Customer Experience Management in Banking Summit 2015 is dedicated to discovering new methods of optimizing the customer experience in the banking industry.
Topics
- Voice biometrics and Call Steering: providing a new and secure form of authentication with a novel experience of interacting with the IVR by Abu Dhabi Commercial Bank
- Unique approach to feedback collection presented by Intesa Sanpaolo Card
- Key lessons from the highly successful Game App launched by UBS AG
- Driving a Pan-European multichannel strategy
- How digitalization changes the way our customers want to interact with us!
- Unique way of feedback
- Digital revolution-trends in digital design
- Identifying the moments of truth on all touch points
Who should Attend
Senior attendees attendees with job titles such as:
- Customer relationship management
- Members of Board, Vice Presidents, Directors, Head and Senior Managers from the banking industry involved in:
- Voice of the customer
- Customer experience
- Multi-channel
- Mobile banking
- Communication
- Marketing
- Customer intelligence/web intelligence
- Sales
- Contact centres
- Digital media
- Customer retention
- Digital banking, digital transformation, digital development
- Quality & client value
- Customer loyalty and engagement
- Customer insight
- Customer care
- Customer journey mapping
- Customer dialogue
- Frontline help
