The
7th Annual Customer Experience Management 2011 is a conference that deals with
- Customer centric culture
- Customer experience, service consistency and brand communications
- Response data and customer feedback collection and business process change
- Increase customer commitment using various metrics including net promoter scores and customer effort
- Internal strategic business partnership and customer satisfaction
The 7th Annual Customer Experience Management 2011 brings together executives from Customer Satisfaction, Customer Experience, Relationship Marketing, Customer Retention, CRM, Brand Communications, Feedback Management, Service/Business Operations, Customer Insights, Customer Care/ Contact Center, Marketing, Loyalty/ Retention, Chief Experience Officer, Customer Engagement and Customer Relations.
