4th Annual Customer Experience Transformation: Retail 2016

Topics

• Communicate with the modern consumer using transition from a multi-channel to an omni-channel strategy
• How to transform your customers’ experience both in-store and online
• Real time communication with your customer to maximize your social media resources
• Understanding your customer through data capture and analysis
• Utilise your customer contact centre and integrate what is reveals about your customer into your strategy
• Make the necessary changes throughout your organisation by listening to your customer and meet their needs