5th Annual Customer Retention and Loyalty Conference 2013

Topics

• New services (data, broadband, 3G)- the main revenue movers
• Social Media and online Marketing
• New Technology & Trends
• Increasing ARPU`s through Product innovation, VAS, Apps, mobile entertainment
• Customer Lifecycle Management
• Role of Brand image improvement
• Call Centre Quality Management
• Call Centre Cost Management

Who should Attend

Directors, Heads and Managers of::

• Customer Loyalty
• Customer Experience CRM
• Customer Base Management
• Customer Care
• Online Experience
• Customer Value Management
• Customer Service Marketin