4th Annual Operational Excellence in Financial Services - Africa 2015

Topics

• Transforming operations through improved, innovative and cost effective capabilities
• Tactics to maximize operational performance and business productivity
• New technologies to enhance service quality standards and process improvement
• How and where can operations can create value for the customer’s experience
• Tactics to implement people positivity towards acceptance for change
• Methods to improve turnaround time across your touch points and alternate delivery network
• Markets and understand their operational infrastructure, capabilities, regulations and opportunities
• Opportunities to embrace a operating strategy to satisfy Africa’s digital commerce

Who should Attend

Professionals from finance.