Assertive or Aggressive? Assertiveness Skills for HR Professionals 2018

Assertive or Aggressive? Assertiveness Skills for HR Professionals 2018 is a webinar that provides knowledge on how to identify and present your options or opinions without arguing positions.

Topics

• Managing emotional pressure – how to handle your cool at work when everyone else is losing theirs
• What exactly is assertive? How much is enough and how much is too much? Where’s the line and what is the difference?
• Tips for speaking in groups or in public to assure a confident impression
• Dealing with people who "push your buttons"
• Informational inquiry vs adversarial battle
• Maximizing your natural communication differences to your advantage in solving problems, during conflicts, in negotiations and thorny situations
• Overcoming fear of negotiation
• Strong communication skills: Active listening and assertive speaking
• Aiming for a win/win outcome without giving up too much
• Staying off the people and staying on the problem

Who should Attend

• Branch ManagersStore
• Managers
• HR Managers
• Store Managers
• Management
• HR Generalists
• Business Owners