Assertive Training for Executives, Managers, and Supervisors 2015

Topics

• What is the difference between assertiveness and aggressiveness?
• What is assertiveness?
• Understanding yourself and others
• Assertiveness versus passiveness
• How to handle conflicts and problems effectively, with poise and confidence
• How to manage assertively and with authority with poise, respect, and confidence
• How to speak up assertively without being pushy
• How to gain support and dependability from your team
• How to get employees to come to you with solutions instead of problems
• How to professionally deal with employees or others who question your authority
• How to use assertive skills to interact more effectively with people throughout your organization
• How to deal with chronic troublemakers on the job
• CEOs
• Who Will Benefit:
• COOs
• CFOs
• Directors
• VPs
• Supervisors
• Mangers
• AnchorInstructor Profile:
• Business Owners
• Ms. Nelson is a results-oriented HR consultant with a unique background in business management, spanning over 29 years at two major medical centers in Michigan. Her expertise includes: HR audits, labor relations, employment laws, employee relations, workplace investigations, and policies and procedures. Additionally, Ms. Nelson has worked with companies to implement processes to improve conflict management and employee relations and has conducted harassment training to improve company efficiencies. She has helped companies save hundreds of thousands of dollars
• Vanessa G. Nelson, MSA, SPHR, CLRL, is founder and president of award-winning Expert Human Resources, which she founded to help companies maintain employment law compliance, avoid workplace litigation, reduce costs, and increase revenue. Ms. Nelson established Expert Human Resources in 2009 after observing companies` frustrations over compliance with constantly changing employment laws as well as continually dealing with workplace litigations and fines. She realized that a lot of the litigious situations that businesses encountered could be avoided by being proactive and implementing updated polices and applying them correctly
• Ms. Nelson received her Master of Science in Administration/Human Resources Management from Central Michigan University, and a Bachelor in Business Management from Northwood University. She holds the Certified Senior Professional in Human Resources (SPHR) credential from Human Resources Certification Institute, Certified Labor Relations Leader (CLRL) from Michigan State University, and is Six Sigma White Belt certified

Who should Attend

• CFOs
• CEOs
• VPs
• COOs
• Mangers
• Directors
• Business Owners
• Supervisors