Auditing and Improving Customer Service on Your Campus 2017

Auditing and Improving Customer Service on Your Campus 2017 is an event dedicated to conducting environmental scans and communications audits to improve customer service within your unit or on your campus.

Topics

• Two Tools for Auditing Customer Service
• Developing a Service Framework
• Operationalizing Service Changes: The Michigan Tech Example

Who should Attend

Higher education professionals who are seeking to gain a better understanding of their current customer service culture