Building a Customer Service Training Plan 2015 is a conference that provides knowledge on how to draft a customer service training plan for your unit or your campus.
Topics
- Customer service gaps that you need to fill at your institution
- Core competencies needed for high-quality customer service
- Proven training formats for customer service competencies
- Who on your campus is best suited to deliver customer service training
- Assessing how well your customer service training is working
Who should Attend
Higher education professionals involved or interested in customer service.
