Business Service Delivery Summit 2014

The Business Service Delivery Summit 2014 focused on the tools, drivers and techniques that make CEE the location for Business Service enablement.

Topics

• Next Year’s Objectives in An Increasingly Mature Market
• Change Management
• Are Partnerships the Only Way to Ensure Cost Effective Service Delivery
• Driving Business Enablement through Shared Services Process Management Hubs
• Business Intelligence & Master Data Management
• What Comes First? Process, People Or Technology?
• Guarantee Enhanced Service Delivery to the Business by utilising Customer Relationship Management Tools
• Leverage SSCs to Drive Enhanced Data Analytics