Description
Exceeding Expectations of Your Employees and Customers by Implementing an Effective Management Strategy
Customer satisfaction is a driving force behind the success of any organization. Executives are optimizing call centers to meet and exceed the needs of the customer while developing a staff that is able to drive sales from service while will help to contribute to the bottom-line of the organization and increase customer retention. With a need to streamline technologies, decrease employee attrition, increase customer satisfaction and create knowledge from customer feedback, call center executives are sourcing solutions and services that allow them to meet these challenges and develop a strategy that will increase the quality of employees, customer experience and the overall center.
The Call Center Exchange is a unique event that combines conference sessions, one-on-one business meetings couples with numerous networking functions maximize your time out of the office by discussing your solutions with decision makers, who have the authority and the budget, from some of the largest most influential companies across all industries.
To ensure the Exchange offers the highest degree of relevancy for attendees, only Vice President, C-level executives and departmental decision makers are invited.
