Call Center Executive Leadership Forum 2013

Call Center Executive Leadership Forum 2013 is a conference dedicated to call center professionals covering various topics such as

• Strategies for leveraging technology in training development
• Developing a comprehensive employee engagement program
• The evolution of customer contact through text channels - new technologies to connect with your customers

The event includes a site visit in the hosting call center.

Who should Attend

Attendees involved in any aspect of call centers, including Vice Presidents, Directors, Section Leaders and Heads of Contact Centers, Call Centers, Customer Services, Customer Care, Customer Experience and other customer-centric business leaders from across all industries.