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Call Center Week (CCW) Online 2016
14-16 Jun 2016
Online Event
Home
Call Center Week (CCW) Online 2016
Description
Topics
Blended Metrics: We’ve heard the case for customer metrics and for efficiency metrics. In reality, both are important
EP3: The new contact center objective
Agent Environment: Evaluating "work from home"
Agent Productivity: How to develop the best possible contact center agents
Quality Interactions, Quality Experience: How to assess and improve interaction quality
Customer Experience-oriented Technology: A new approach to technology sourcing
New contact Center Culture: What should the environment entail
Past Events
Call Center Week (CCW) Online 2016 - 14-16 Jun 2016, Online Event
(59424)
Important
Please, check "Call Center Week (CCW) Online" official website for possible changes, before making any traveling arrangements
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Business:
Customer Service, Management, Marketing & Sales
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