Call to Excellence 2016

Call to Excellence 2016 is a conference dedicated to pressing challenges. from customer experience to workforce optimization and performance, researched with senior management professionals across various disciplines of customer service and contact centres.

Topics

• Implementing Big Data analytics to personalise the customer journey
• Improving your process and people management strategies to optimise business performance
• Driving business value through customer engagement and experience optimisation on digital and social media platforms
• Harmonising multiple customer contact channels to enhance brand value and increase revenue
• Driving business value through customer engagement and experience optimisation on digital and social media platforms

Who should Attend

• Customer service managers
• Contact center managers
• Call center managers