The 10th Annual CEM and Customer Loyalty MENA Summit is dedicated to customer experience management, retention and strong customer relationships.
Highlights
- Global loyalty: Run loyalty and CX across continents, countries, cultures, and currencies
- Need for universal approach in CEM – Balance between automation and personalisation
- How has digital transformation become a crucial driver for enhancing customer experience?
- Analysing customer behaviour through journey mapping: Uncovering insights for enhanced experiences
- The power of employee engagement: Building a strong brand through your people
- Surpassing expectations – Creating an exceptional customer experience strategy across industries
- The future of CX: Emerging technologies that will shape customer experiences
- Loyalty programs: Exploring the impact of loyalty programs on driving repeat business and customer retention
Who should Attend
Attendees with job titles such as:
- Loyalty Program
- Customer Loyalty
- Brand Loyalty
- Customer Retention
- Customer-Centric Culture
- Brand Management and Performance
- Rewards and Loyalty
- Loyalty Partnerships
- Customer Insights
- Customer Care
- Customer Excellence
- Customer Journey
- Customer Value Proposition
- Customer Value Management
- Customer Operations
- Customer Relationship Management (CRM)
- Customer Centricity
- Customer Analytics
- Customer Engagement
- Customer Insights
- Customer Experience
- User Experience
- Digital Transformation
- Digital Customer Experience
- Digital Products Enhancing Customer Experience
- Digital Marketing
- Head of Partnerships
