Accelerating the development and deployment of cost-effective demand response
Extending the mobile experience to better engage with customers
Improving employee efficiency in customer interactions
Adopting multi-channel customer management programs for greater loyalty and satisfaction
Utilizing cross-channel analytics to continually fine tune and improve service
Enhancing customer service and lowering costs
Measuring and analyzing reporting & cross-channel analytics for valuable insights
Implementing strategies that enable better customer service within a tight budget
Who should Attend
SVP’s, C-Level Executives, Directors, VP’s and Senior Managers from Gas, Electric and Water Utilities responsible for:
Customer Service
Customer Experience
Customer Care
Customer Contact
Customer Engagement
Customer Operations
Customer Relations, Customer Communications or Contact Centers
Customer Strategy/Solutions/Outreach
Billing and Payment
Customer Loyalty & Satisfaction
Digital E-Commerce
Past Events
CEM in Utilities: Innovation, Compliance, Control & ROI 2013 - 04-05 Dec 2013, Atlanta, Georgia, United States (40422)
Important
Please, check "CEM in Utilities: Innovation, Compliance, Control & ROI" official website for possible changes, before making any traveling arrangements
