Certificate In KPI Selection And Management 2017 is a course dedicated to the role of Objectives and KPIs in driving business and individual performance.
Topics
- Challenges of business strategy
- Importance of performance measures, goals and objectives
- Building a performance management system
- Types of performance measurement and the performance management cycle
- Difference between "objectives" and "goals"
- Objectives and KPIs
- How and when to review progress against performance measures
- Introduction to KPIs and how to establish KPIs
- How to manage KPIs, including formats and tools
- Defining targets, measures and timelines for KPIs
- Linking department to individual KPIs
- Linking KPIs back to business objectives and strategy, and reward
- Communicating goals and KPIs to employees and giving feedback
- The Balanced Scorecard and developing a performance `dashboard` for senior management
- Other measurement frameworks such as business excellence model, TQM, OSGM etc
Who should Attend
Executives, operational managers and analysts from both delivery and support functions such as:
- Accounting
- Finance
- Human resources
- Project management
- Marketing
- Sales
- Quality control and improvement
- Logistics
- Operations
- Strategy/planning
KPI - Key Performance Indicator.
