Chief Customer Officers & Influencers, USA 2021 is a conference dedicated to the development of the Chief Customer Officer (CCO) role.
Topics
- Customer-centric strategic road-map, with case studies
- Customer-Driven Growth Engine adapted from Jeanne’s Book, Chief Customer Officer 2.0
- What Characteristics Are Needed to Be An Effective Chief Customer Officer?
- Critical Success Factors – Getting Business Value from Improved Customer Experience
- Establishing Alignment Between the Sales, Marketing and Customer Service Functions To Support Customer Outcomes
- Rethinking the Customer Experience for Digital
- Transforming the Voice of the Customer (VOC) into Real Actionable Insights
- Overcoming Budget Restraints
- Building CX Teams to Further Empower & Enable
Who should Attend
Senior attendees with job titles such as:
- Vice presidents
- Chief customer officers
- Directors of customer experience, customer success, client experience, marketing
- Presidents
