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CMSWire CONNECT 2023
10-12 May 2023
JW Marriott Austin, TX, United States
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CMSWire CONNECT 2023
Description
CMSWire CONNECT 2023
is a North American customer experience conference.
Topics
Infusing Agile CX into Your Organization
Customer Experience Program Design
Privacy & Compliance
Crisis Management Strategies & Legalities
Customer Experience Analytics & Success Metrics
Customer Data Management Strategies
Voice of the Customer Programs & Platforms
Personas, Journey Mapping & Touchpoint Audits
Designing Customer Centric Teams
Omnichannel Strategies, Technologies, Best Practices
Operationalizing Voice of the Customer - Best Practices
Contact Center Innovation & Intelligent Automation
Privacy vs. Personalization in the Contact Center
Balancing Self Service, Bots and Human Touch
Customer Data Platforms vs Marketing Automation
Designing the Modern MarTech + CX Stack
Tools & Practices for Omnichannel Consistency
Going Headless: Tech + Strategy + Team
Generative AI and its impact on customer experience touch points
Infusing AI into your CX: Precursors, Best Next Steps
Avatars and the next generation of intelligent agents
Synthetic humans - your new CX workforce?
Hyper-personalization via data integration & machine learning
Who should Attend
Customer Service Leadership
Customer Experience Executives
Analytics and Optimization Owners
Digital Product Owners
Past Events
CMSWire CONNECT 2023 - 10-12 May 2023, JW Marriott Austin, Texas, United States
(99199)
Important
Please, check "CMSWire CONNECT" official website for possible changes, before making any traveling arrangements
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Business:
Customer Service, Marketing & Sales
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