CMSWire CONNECT 2023

CMSWire CONNECT 2023 is a North American customer experience conference.

Topics

• Infusing Agile CX into Your Organization
• Customer Experience Program Design
• Privacy & Compliance
• Crisis Management Strategies & Legalities
• Customer Experience Analytics & Success Metrics
• Customer Data Management Strategies
• Voice of the Customer Programs & Platforms
• Personas, Journey Mapping & Touchpoint Audits
• Designing Customer Centric Teams
• Omnichannel Strategies, Technologies, Best Practices
• Operationalizing Voice of the Customer - Best Practices
• Contact Center Innovation & Intelligent Automation
• Privacy vs. Personalization in the Contact Center
• Balancing Self Service, Bots and Human Touch
• Customer Data Platforms vs Marketing Automation
• Designing the Modern MarTech + CX Stack
• Tools & Practices for Omnichannel Consistency
• Going Headless: Tech + Strategy + Team
• Generative AI and its impact on customer experience touch points
• Infusing AI into your CX: Precursors, Best Next Steps
• Avatars and the next generation of intelligent agents
• Synthetic humans - your new CX workforce?
• Hyper-personalization via data integration & machine learning

Who should Attend

• Customer Service Leadership
• Customer Experience Executives
• Analytics and Optimization Owners
• Digital Product Owners