Complaint Management: Best Practices to Assure Compliance and Customer Retention 2019
15 Apr 2019
Webinar
Description
Topics
Establishment of complaint handling program
FDA and ISO requirements for complaint handling
How to Handle "non-complaints"
What constitutes a complaint
Complaint trending and reporting
The roles of investigation and corrective action in complaint handling
Benefits/Detriments of a Reply to the Customer
Application of risk management to complaint handling program
Who should Attend
Regulatory personnel
Customer Service (your "complaint taker")
Sales and Marketing personnel
Quality Engineering personnel
R&D personnel
Customer Service personnel
Executive Management
Manufacturing Engineering
Quality system auditors
Consultants
Past Events
Complaint Management: Best Practices to Assure Compliance and Customer Retention 2019 - 15 Apr 2019, Webinar (83511)
Important
Please, check "Complaint Management: Best Practices to Assure Compliance and Customer Retention" official website for possible changes, before making any traveling arrangements
