The Complaints Handling in Local Government Conference 2015 is focused on how an effective complaints handling process can help anticipate customer needs, improve efficiency and reduce complaints.
Topics
How to utilise the benefits of digital customer service channels and manage complaints made online and through new media
The role of complaints in driving forward service improvement
How customer insight and trend analysis can help to reduce complaints
Managing the expectations and demands of persistent and vexatious complainants
Simplifying complaints handling processes to avoid complexity and confusion
Past Events
Complaints Handling in Local Government Conference 2015 - 28 Apr 2015, America Square Conference Centre, London, United Kingdom (50304)
Important
Please, check "Complaints Handling in Local Government Conference" official website for possible changes, before making any traveling arrangements
Event Categories
Business: Internal Audit & Compliance
Government & Global Issues: Government administration
