Connected Customer: Utilities 2020 is a conference dedicated to future proof for digital customer engagement strategy.
Topics
- The significance of innovation, culture change and collaboration in achieving customer centricity
- Digital disruption: technology, digitalisation, and the evolving customer
- Overcoming adversity: using technology in a crisis to help build customer trust and favourability
- Effective use of customer data and analytics to create new business opportunities
- How `smart homes` and `smart services` are changing the remit of utilities and the customer utility relationship
- Enhancing revenue collection and customer experience through cutting-edge technologies
Who should Attend
Directors, Heads of and Senior Management.
