Contract and Service Level Agreement Drafting 2014

Topics

• Protecting your customers information and data and ensuring that the customer is aware of how their information is to be used
• Ensuring that the SLA is properly monitored and managed through thorough management efforts
• Having a firm grip on what might impact the smooth running of the SLA
• Overhauling policies such as the Privacy Policy within your organisation to comply with the Bill
• Being fully prepared should a dispute arise