The Customer Centricity Summit & Awards is dedicated to customer experience (CX) strategies of leading brands.
The Customer Centricity Summit & Awards covers topics such as:
- Are real-time customer insights driving CX decision?
- Does dynamic pricing impact customer perceptions?
- The anatomy of a bad experience: can disappointment be turned into delight?
- Loyalty programs are failing. What can you do about it?
- Deep discounts - and its impact on customer expectations
- Turning up the volume on the voice of customer
- Building customer-centric personalization engines
- Automation that can give your customers the 24x7 support
- A behavioral psychologist’s guide to consumer decision-making
- Everywhere stores — the new face of retail
- The AI adoption-payoff curve – making moves for CX wins
- It is time to relook at journey mapping
The Customer Centricity Summit & Awards brings together:
- Thought leaders in marketing
- CX professionals
- Industry veterans
- Academics
- MIT professors
- Branding experts
