Customer Centricity Summit & Awards

The Customer Centricity Summit & Awards is dedicated to customer experience (CX) strategies of leading brands.

Topics

• Are real-time customer insights driving CX decision?
• Does dynamic pricing impact customer perceptions?
• The anatomy of a bad experience: can disappointment be turned into delight?
• Loyalty programs are failing. What can you do about it?
• Deep discounts - and its impact on customer expectations
• Turning up the volume on the voice of customer
• Building customer-centric personalization engines
• Automation that can give your customers the 24x7 support
• A behavioral psychologist’s guide to consumer decision-making
• Everywhere stores — the new face of retail
• The AI adoption-payoff curve – making moves for CX wins
• It is time to relook at journey mapping

Who should Attend

• Thought leaders in marketing
• CX professionals
• Industry veterans
• Academics
• MIT professors
• Branding experts