Customer Contact Conference 2015

  • 30 Sep - 01 Oct, 2015
  • Olympia, London, United Kingdom

Description

Topics
  • Case study: East Midlands Trains introduces a 24 hour customer contact facility
  • Transforming customer access in the public sector
  • Why multi-lingual doesn’t have to mean mixed messages
  • The Call Centre driving Loyalty?..you must be joking
  • 10 top tips to support non-English speaking customers
  • Creating a culture of appreciation in a contact centre environment
  • Europe Direct Contact Centre: Everything you always wanted to know about the European Union
Who should Attend
5,000+ decision-makers from all the key industries and a wide variety of job functions.

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Important

Please, check "Customer Contact Conference" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service

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