Customer Contact Digital (CCW ANZ)

Topics

• How AI is Transforming Your Business, Customer Service, and The Agent Experience
• ANZ Bank Shifts Focus from Performance Metrics to Behaviours in the Contact Centre
• Volkswagen ANZ saved 30% of Costs in Labour with CC Technology
• From Call Centre to Digital Contact Centre: Building your Digital Transformation Strategy
• Urban Utilities Improves Efficiency within the Contact Centre by removing KPIs
• Bankwest Hits New Records in the Contact Centre within 7 Months

Who should Attend

Attendees with job titles such as:

• Customer Operations
• Customer Engagement
• Customer Service
• Contact Centre
• Contact Centre Sales
• Customer Care
• Service Delivery
• Customer Experience