Customer Contact Sydney 2019

Topics

• Integrating technology and reengineering processes to link all contact channels and enhance customer outcomes
• Embedding the technology best aligned with your customers’ needs for maximum ROI and impact
• Future Proofing Your Contact Centre
• Opportunities of new technology with the value of your existing team

Who should Attend

Senior attendees from:

• Customer Contact
• Contact Centre
• Customer Care
• Customer Operations
• Customer Service
• Customer Strategy
• Customer Engagement
• Customer Experience
• Service Delivery
• Workforce Optimisation
• Service Centre
• Direct Service
• Digital
• Member Services/Engagement
• Omni-Channel