Customer Contact Week Asia (CCW 2025) is a conference dedicated to channel management, digitisation, customer engagement, operational excellence and workforce management in contact centres, featuring best practice and strategic case studies.
Topics
- Transforming Contact Centre Operations through Digitisation
- Future-Proofing Contact Centres in the Digital Age
- Optimising Workforce Planning and Service Delivery
- Effective Channel Management & Engagement in Contact Centres
- Monetising Customer Insights to Drive Performance and Profitability in Contact Centres
- Revolutionising Customer Interactions in Contact Centres
Who should Attend
Senior attendees with responsibilities in:
- Call Centres
- Contact Centres
- Customer Care/Management/Marketing
- Customer Service
- Operations
- Customer Experience
