Customer Contact Week Europe is a conference dedicated to world class service through customer contact innovation, automation, ai & cultural transformation.
Topics
- The convergence of the CX and Contact Center functions for customer centricity: Create a customer vision and drive it through the entire enterprise
- The minds of Europe’s rapidly changing and ever-more influential consumers: Are your customer strategies future-proof?
- Delivering world class service through technology, people & process
- Becoming a digital business – with customers at the front and centre!
- Humanity in technology advancements: The role of colleagues in the age of AI
- The rise of cognitive contact centre and contact centre AI: Driving breakthrough performance
- Seamless and connected customer journey through omni-channel integration
- The power of data to guide and refine your customer strategies
- Developing transformational leadership to drive large scale change
- Driving the customer centric culture through employee engagement
