18th Annual Customer Contact West is a conference dedicated to the future of customer engagement.
Topics
- Best Practices in Customer Engagement
- Case Studies & Executive Insights
- Contact Centre Models and Shoring Strategy
- Channel Strategy and Excellence
- Engaging the Customer in a Dynamic Real Time Experience
- Voice of the Customer: Best Practices in Operationalizing Across the Enterprise
- Digital Transformation and Journey Mapping
- Geography Lessons: Customer Care Business Models for Operational Efficiency, Effectives, and Quality
- Proactive and Personal: Enhancing the Customer Experience and Relationship
- Social Customer Engagement and Online Communities
- Multi-Cultural Intelligence: Crowdsourcing Customer Expectations and Channel Preferences
- Self-Serve Engagement: Designing and Delivering a "One Stop Shop" Experience
- B2B Nuances: Raising the Bar on Service Levels
Who should Attend
Senior attendees involved or interested in customer contact and customer care.
