Building and effective customer retention process while enhancing customer relationships and improving profitability
Key Topics
Applying Dynamic Customer Engagement (DCE) tools to maintain meaningful dialogues with customers across channels
Harnessing the power of customer interactions in extracting hidden insights and applying these to strengthen customer relationships: Smart Centre Analytics
Preparing for a social revolution in CEM by engaging social media for customer engagement
Using stakeholder feedback such as voice of customer and voice of employee to constantly improve customer experience
Optimising technology that better supports your customers in real time and improves your operating margins: Enterprise Feedback Management (EFM)
Getting loyalty programmes right: Building a lasting customer relationship through new age loyalty programmes
Past Events
Customer Experience & Service Innovation 2010 - 21-22 Oct 2010, The LaLit Mumbai, India (8742)
Customer Experience and Service Innovation 2010 - 02-03 Aug 2010, Shangri-La Hotel Singapore (7037)
Important
Please, check "Customer Experience & Service Innovation" official website for possible changes, before making any traveling arrangements
