Topics
- Approaches to asset relocation within the customer experience strategy
- Methodologies to capture unstated needs of the market
- The benefits of external and internal branding to achieve a robust customer experience
- A unified framework across all customer facing touch points to engage the entire workforce in experience delivery
- Various siloed disciplines in the delivery of a superior customer experience
Who should Attend
Vice Presidents, Heads, Senior Managers and Directors responsible for Customer Intelligence, Customer Experience, Customer Retention, Customer Journey, Brand Communications, Customer Insights, Customer Relationship Management and Loyalty Marketing.
