Customer Experience (CX) Transformation: Insurance 2017 is a conference dedicated to delivering a positive experience, driving profitability and building customer loyalty across the insurance sector.
The Customer Experience (CX) Transformation: Insurance 2017 covers topics on how to:
- Embrace digital transformation in order to meet the growing demands of Generation Y
- Engage with customers during ‘moments of truth’ to increase loyalty and reduce churn
- Leverage social media as a new channel to engage customers and reduce churn
- Foster innovation across the customer journey to differentiate from competitors in a commoditised market
- Transform interactions in the contact centre to create more satisfied customers
