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Customer Experience Evolution 2014
20 Mar 2014
etc.venues One Drummond Gate, London, United Kingdom
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Customer Experience Evolution 2014
Description
Topics
The Digital Age – Achieving A True Omni-Channel Experience Environment
Leading Customer-Driven Transformation Across The Organisation
The Mobile Journey - Driving Innovation And Transforming Customer Experience
Refashioning Customer Experience With The Power of Social Media - Owning The Social Experience
Driving Customer Retention And Loyalty In The Competitive Business Environment
Big Data – Connecting With The Customers
Customer-Focused Employee Engagement - Embedding Customer Experience Into The DNA Of The Organisation
CEM Metrics And NPS Measurements - How To Score Positively
Who should Attend
Heads, Directors and Managers of:
Customer / Consumer Experience
Customer Relationship Management
Marketing
Customer / Consumer Engagement
Customer Service / Understanding
Loyalty
Customer Retention
Customer Insights And Analytics
Consumer Operations / Operational Excellence
Past Events
Customer Experience Evolution 2014 - 20 Mar 2014, etc.venues One Drummond Gate, London, United Kingdom
(42553)
Important
Please, check "Customer Experience Evolution" official website for possible changes, before making any traveling arrangements
Event Categories
Business:
Customer Service, Marketing & Sales
Technology:
Communication Networks
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