Customer Experience Evolution 2014

  • 20 Mar 2014
  • etc.venues One Drummond Gate, London, United Kingdom

Description

Topics
  • The Digital Age – Achieving A True Omni-Channel Experience Environment
  • Leading Customer-Driven Transformation Across The Organisation
  • The Mobile Journey - Driving Innovation And Transforming Customer Experience
  • Refashioning Customer Experience With The Power of Social Media - Owning The Social Experience
  • Driving Customer Retention And Loyalty In The Competitive Business Environment
  • Big Data – Connecting With The Customers
  • Customer-Focused Employee Engagement - Embedding Customer Experience Into The DNA Of The Organisation
  • CEM Metrics And NPS Measurements - How To Score Positively
Who should Attend

Heads, Directors and Managers of:

  • Customer / Consumer Experience
  • Customer Relationship Management
  • Marketing
  • Customer / Consumer Engagement
  • Customer Service / Understanding
  • Loyalty
  • Customer Retention
  • Customer Insights And Analytics
  • Consumer Operations / Operational Excellence

Past Events

Important

Please, check "Customer Experience Evolution" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service, Marketing & Sales
Technology: Communication Networks

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