Customer Experience Exchange for Banking, Financial Services & Insurance (CX BFSI) is a conference dedicated to The UK`s leading customer experience event for senior financial services executives.
Topics
- Extracting maximum value from social media to ensure a holistic customer experience
- How to manage the migration to online and mobile banking
- How to mplement appropriate processes and channel strategies to counter changes in consumer behaviour
- The regulatory environment
- Embedding customer centricity through effective people engagement, motivation and training
- Moving from `big data` to actionable insight to drive continuous business improvements
Who should Attend
Senior attendees with responsibilities in:
- Customer Strategy
- Customer Experience
- Marketing
- Customer Service
- Digital/Online Customer Experience
- Customer Loyalty
And Representing organisations from leading B2C and B2B sectors including:
- Retail Banking
- Investment Banking
- Commercial Banking
- Credit Card Agencies
- Insurance
- Accounting
- Consumer Lending
- Regulatory Bodies
- Exchange Services
