Customer Experience Exchange for Banking, Financial Services & Insurance (CX BFSI)

Customer Experience Exchange for Banking, Financial Services & Insurance (CX BFSI) is a conference dedicated to The UK`s leading customer experience event for senior financial services executives.

Topics

• Extracting maximum value from social media to ensure a holistic customer experience
• How to manage the migration to online and mobile banking
• How to mplement appropriate processes and channel strategies to counter changes in consumer behaviour
• The regulatory environment
• Embedding customer centricity through effective people engagement, motivation and training
• Moving from `big data` to actionable insight to drive continuous business improvements

Who should Attend

Senior attendees with responsibilities in:

• Customer Strategy
• Customer Experience
• Marketing
• Customer Service
• Digital/Online Customer Experience
• Customer Loyalty

And Representing organisations from leading B2C and B2B sectors including:

• Retail Banking
• Investment Banking
• Commercial Banking
• Credit Card Agencies
• Insurance
• Accounting
• Consumer Lending
• Regulatory Bodies
• Exchange Services