Topics
- Ways to handle key retail issues including multi-channel integration and showrooming in order to stay competative in the dynamic retail landscape
- Ways to develop customer experience strategy that increases basket size and drives new customers and loyalty
Who should Attend
Attendees involved in customer-facing business strategies from the retail sector, including VPs, C-level executives, Managers and Directors with responsibilities in:
- User/Web Experience
- Customer Experience
- Digital
- Mobile Experience
- Customer Engagement
- Customer Service
- Customer Relations
- Customer Satisfaction
- Customer Loyalty Team
- Consumer Insights
- Contact Center
- Customer Management
- Head of Retail (Branches or Stores)
- Call Center
- Social Media
- Marketing
- Digital Media
