Customer Experience in Aged Care 2018 is a conference dedicated to Driving consumer acquisition and retention.
Topics
- Retaining customers and building a pipeline through ongoing client relationships
- Applying data analytics to measure customer experience and continually drive improvement across all customer touch points
- The future role of reviewer, rating and aggregator sites and the impact on customer experience
- Promoting your public brand identity and aligning external brand with the perception of internal stakeholders
- Driving and sustaining long term culture change for a customer centric workforce
Who should Attend
Attendees with responsibilities in:
- Customer Service
- Customer Experience
- Marketing & Communications
- Client Engagement
- Strategy & Operations
- Human Resources
