Customer Experience in Social Media 2012

Topics

• What Department Should Be In Charge Of Social Media?
• `Pinterest` - Adapting To The Explosive Growth Of New Platforms
• Becoming Proactive Instead Of Reactive in social media is the key
• Twitter; The New Complaint Department
• Leveraging Multi Cultural Demographics In Social Media

Who should Attend

Public Relations and Integrated Marketing Officials, Customer Service and CRM Professionals, Customer Care and Client Service Professionals, Entrepreneurs, E-Marketers and Online Strategists, Business Development Professionals, Marketing and Brand Management Representatives, Community Managers, Digital Media Specialists, Multi-Channel and Social Media Strategists, Consumer Insight and Analytics Specialists.