Topics
- Customer Experience Lessons from the Hospitality Industry
- Transformation of Financial Institutions into a Money & Information Business in the Social Era
- Outsourcing Call Centre Sedrvice, Is it a Smart Choice ?
- Customer Experience in the Financial Services Arena- How to Get Started and make it stick
- The Future is Digital: Beyond Branches, Go Mobil
Who should Attend
Directors, Chief Officers, Senior Managers, Vice Presidents, Islamic Banking, Managers of Consumer Banking, Retail Banking, Commercial Banking, Product Development, Corporate Banking, Distribution Channel, Business Development, Marketing, Business Intelligence, IT Infrastructure, Customer Service and Insurance Company.
