Customer Experience Management in telecoms B2B Summit 2015

The Customer Experience Management in telecoms B2B Summit 2015 is dedicated to enterprise customer management issues.

Topics

• How can I exceed expectations of both my small business and large enterprise customers in a profitable way?
• How can I better understand the needs of my customers, and personalise the solutions and service I provide without over-complicating matters?
• How leading operators are personalising their products and services whilst keeping it clear and simple for their clients to do business with them
• How can I develop a tailored CEM programme specifically for my business customers?