Customer Experience Management in Telecoms Latin America 2015 is a conference dedicated to customer experience management tailored to the Latin American market.
Topics
- Innovative cross-industry case studies to identify how to combat the multi-channel challenge and deliver a consistently positive experience for customers
- How to gain company-wide buy in for your customer experience strategies
- How Nuevatel Bolivia deliver a consistent experience for customers across multiple sales and service channels
- How Oi leverage customer feedback to prioritize their CEM investments
- How Tigo Paraguay, Nextel and TIM Brasil delight their customers to prevent them from churning
Who should Attend
Senior attendees with responsibilities in:
- Customer Care
- Customer Experience
- Retention & Loyalty
- Customer Support
- Marketing
