Customer Experience Management Meet 2019 - Sri Lanka

Customer Experience Management Meet 2019 - Sri Lanka is a conference dedicated to customer experience strategies across all channels.

Topics

• Creating Consistent Communication
• Recognizing Voice of customer (VOC)
• Analytics to rescue
• Understanding customer’s ecosystem and journey
• Customer Retention and ROI
• Brand Authenticity
• Social Media
• Automation and Digitalization

Who should Attend

Attendees from:

• BFSI
• Retail and E-commerce
• Hotel
• Travel/ Tourism/ Leisure/Airlines
• Healthcare
• Telecom and Broadcasting
• Logistics and Transport
• Exports
• Call Center
• FMCG