Customer Experience Summit

The Customer Experience Summit is dedicated to insights and strategies for optimizing customer interactions.

Topics

• Distinctions between customer experience and customer success
• CX metrics beyond NPS and CSAT
• Understanding customer expectations
• Building a customer-centric culture and CX dream team
• Using predictive analytics for proactive CX processes
• Maximizing CX team performance through data-driven decision-making
• Enhancing onboarding through cross-functional collaboration
• Transforming customer service teams into CX engines
• Integrating online and offline touchpoints for omni-channel experience
• Empathy mapping and journey mapping for CX design