Customer Experience Transformation DACH 2015

  • 13-15 Oct 2015
  • Munich, Germany

Description

Customer Experience Transformation DACH 2015 is a conference dedicated to the transformation of customer Experience in the DACH region in order to improve customer contact and e-commerce. Topics included are:

  • Digital Transformation: harnessing technological innovation to drive improved e-commerce, insight and customer contact
  • Cultural change: how to achieve stakeholder buy-in and employee engagement to drive Customer Experience transformation
  • Contact Centre ‘Motherships’: driving improved customer experience through multi-channel contact centres and engaged
  • Actionable Customer Insights: effectively incorporating customer data, feedback and profiling into strategic decision-making
  • Aligning Customer Experience to Strategic Growth: demonstrating the value of the customer experience on the balance sheet

Past Events

Important

Please, check "Customer Experience Transformation DACH" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service

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