Customer Experience Transformation: Financial Services 2015

Topics

• Delivering award winning innovation and customer experience
• Integrating customer experience into the DNA of your business: what, why and how?
• Strategies to improve the customer experience as consumers move to digital channels
• How can customer experience be used to your competitive advantage?
• Customer experience mapping: what does your organisation look like through the eyes of your customer?
• Next steps for VOC: improving current initiatives to enhance customer insight and drive sales
• Achieving successful internal process management as the backbone of customer experience transformation
• Key steps to building a new mobile customer experience strategy: identifying the most effective ways to achieve customer transformation for mobile customers

Who should Attend

Senior level financial services decision makers.