Customer Experience Transformation Gathering

Topics

• Leveraging The Power of Customer Data to Create Customer Loyalty for Life
• Digital Transformation: All the Buzz - But How Can This Actually Innovate the Customer Experience?
• Beyond CX – The Total Experience (TX)
• Augmented Agents: Intelligent Tools & Enhanced Experiences
• Getting The Board On Board – Exploring The Link Between CX And ROI
• Dynamic Personalization to Exceed Customer Expectations
• The Real Power of AI: Empowering Teams, Not Replacing Them
• The importance of unifying your CX feedback across data silos and departments
• Learning from the Frontlines – The Power of Employee Feedback
• Take it From the Top: Securing Investment & Leadership Buy-In for CX Initiatives
• Crawl, Walk, Run: The 3 Stages for Scaling CX Across an Organisation
• How will the Metaverse shape the future of CX
• Giving the Customer the Power: The Value of Self-Service in the Digital Age
• Predictive Customer Analytics That Drives Excellent Customer Support

Who should Attend

Attendees with responsibilities in:

• Customer Service
• Customer Experience
• Customer Operations
• Customer Care
• Customer Analytics/Retention
• Multi-Channel
• Loyalty
• Branding
• Operations
• E-commerce
• Service Delivery
• Digital Transformation
• Marketing
• Quality Management