Customer Experience Transformation: Nordics 2014

  • 25-27 Nov 2014
  • Elite Hotel Marina Tower, Stockholm, Sweden

Description

Customer Experience Transformation: Nordics 2014 is a conference dedicated to the transformation of customer Experience in the Nordic region in order to improve customer contact and e-commerce. Topics included are:

  • Digital Transformation: harnessing technological innovation to drive improved e-commerce, insight and customer contact
  • Cultural change: how to achieve stakeholder buy-in and employee engagement to drive Customer Experience transformation
  • Contact Centre ‘Motherships’: driving improved customer experience through multi-channel contact centres and engaged
  • Actionable Customer Insights: effectively incorporating customer data, feedback and profiling into strategic decision-making
  • Aligning Customer Experience to Strategic Growth: demonstrating the value of the customer experience on the balance sheet

Past Events

Important

Please, check "Customer Experience Transformation: Nordics" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service

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